Frequently Asked Questions

1) Will there be any retaliation for making a report or asking a question?

mabe guarantees the anonymity of the informants, when submitting a report through the use of any means we make available. EthicsGlobal intermediation guarantees the confidential handling of the information.

2) How can I follow up on a report I have filed?

When you submit a question or report, the system will provide you with a folio number. You can track your report by entering this number through the main screen of this portal. We suggest you check the status of the report periodically to view any changes in status or to address information requests.

3) After filing a report, will I be informed of the resolution?

Mabe, will only indicate to the informant the status of the investigation. The content and results of the investigation are confidential.

4) What kind of information or data is needed to use the mabe Ethics Line?

mabe can be used to submit a report or follow up on a previous report. When submitting a report you will be asked to provide information about the incident in as much detail as possible. In order to better investigate your report it is recommended:

• Give the full name and position of those involved, name the person or persons having knowledge of the facts (Witnesses).
• Describe the place and date where the events occurred.
• If possible, obtain elements that can serve as evidence.
• Write a detailed account of how the events took place.

5) How long will it take to resolve a report that has already been made?

EthicsGlobal sends the information to the corresponding Committee within a maximum of 48 hours after the complaint has been made; mabe determine the investigation and resolution times of the complaints made.

6) When should I use the mabe Ethics Line?

When you become aware of, are informed of, or are involved in a situation that violates any ethical behavior, also, when you have concerns or a compliance issue that you would prefer to have handled by a third party rather than dealing directly with your manager or another person at work.

The decision to use mabe is entirely voluntary.

7) What happens if after I submit my report I want to provide more information?

At any time, an informant can access the portal to provide new information or report a recurrence, with the follow-up folio, the new data collected can be incorporated at any time while the investigation is in progress.

8) What happens if I observe or witness misconduct and do not report it?

Any person may report breaches of ethics and integrity affecting the organization and its members.